Communication and Change Management
It’s no secret that user adoption is critical for a successful change initiative. While most organizations understand this concept in principle, many still encounter serious user adoption issues at go-live and beyond.Using a major software rollout as an example, you can have the right software, and integrate and configure it perfectly. But without user adoption, you won’t see the intended return on investment. Systems integrators tend to focus on the software, configuration, and integration, and generally do a very good job. In our experience, however, they fall short when it comes to user adoption.
Maximize the return on your major change initiatives by working with MF Bzone to create and implement a comprehensive organizational readiness solution. We match project goals, schedules, and resources with targeted change, communication and training activities. We ensure that the right people have the right skills and knowledge at the right time.
We Ensure Your People Are Ready for Change
At the highest level, we approach user readiness using a Head, Heart, and Hands paradigm. People need to understand, intellectually, what is changing. They need to believe, in their heart, that the change is the right thing to do, at minimum for the company and ideally for them personally. And finally, they need to become competent through training and practice, using their hands.
Our change management methodology begins with an organizational readiness assessment that provides a plan for addressing each of these areas – head, heart and hands. If the head and heart aren’t engaged, the hands won’t follow. The organizational change readiness assessment provides an accurate view of where the organization currently is from the perspective of the culture, attitudes, and competencies within the organization. With a thorough understanding of the organization, it then becomes much easier to create a change management strategy.
➤ Qualitative interviews with key project stakeholders to determine alignment around a common vision.
➤ Quantitative project readiness surveys of the project team, super users, and end users
➤ Change management analysis and recommendations
➤ Role/task matrices to identify the most critical go-live tasks by audience
➤ Key performance indicators (KPIs) that tie learning objectives to larger business goals
➤ A change strategy and plan that includes change management activities, communications, and training curricula by audience, topic, and timing
“It is impossible to over communicate,” says change guru Michael Hammer when discussing big initiatives. With inevitable budget and time constraints, the real concern is under-communication.
MF Bzone consultants understand both the art and science of communication. We’ll work with you to devise a plan—a Communication Matrix which identifies constituencies, issues, messages, and media.
The plan will focus your efforts, stretching your budget and eliminating waste by targeting messages to the right audiences at the right time.
But effective planning isn’t enough. Attention spans are short and much gets lost in the overwhelming din of a media saturated world. Recognizing this, MF Bzone communication consultants provide the art too. We help you and your internal communication department produce attractive, high-impact materials that fit your culture. In short—communication that gets heard.
Change Management Consultants
ROI from change is only possible if people adopt the change. Change management consultants at MF Bzone will provide you with expert guidance, strategy, and experience to make sure your organizational change is successful. We know that success is all about getting the right people involved at the right time equipping them with proven processes and tools, informing them with effective communications, training them to perform in new capacities, and rewarding them for accomplishments.
MF Bzone provides change management consultants who will ensure user adoption of change, whether it be an ERP system implementation, a process improvement initiative, or a merger or acquisition. Our experts will help you lower the risk of the transition, improve the quality of results, and increase your return on investment.
WHY MF BZONE
MF Bzone is a global leader in providing innovative solutions that help companies deal with the implications and impacts of change on their people and organization, and on their growth and business strategies.
We maintain a relentless focus on outcomes beyond cost reduction, with a proven track record of results—including:
➤ Faster merger integration
➤ More effective culture change
➤ Higher levels of workforce engagement
➤ Improved employee retention and productivity
➤ Better adaptability to new systems and processes
➤ Our results are enabled by our global infrastructure and extensive experience:
➤ Analytics-based systems and approaches
We are deeply skilled in the use of analytics to provide insights into change programs. MF Bzone Change Tracking—an advanced, analytics-based system—offers predictive capabilities, helping executives set a more successful course for change, monitor progress and take corrective action as needed.
Deep industry expertise
Our services and solutions are tailored to the unique environments of particular industries. We serve more than 24 industry segments, and our professionals—aligned with specific industries—have a deep understanding of our clients’ challenges and opportunities.
Global reach and scale
MF Bzone is a world-class delivery capabilities bring together our global reach, innovative solutions, industrialized assets and deep industry and technology skills. The MF Bzone Global Delivery Network is the largest and most diversified group of technology, business process and outsourcing professionals in the world.
Commitment to research and innovation
We help define new generations of solutions based on scientific analysis and research, and on our broad experience with clients around the world. We also team with universities and research organizations to generate insights into issues our clients are facing today, as well as those on the horizon.
MF Bzone has extensive knowledge of and experience in the process of planning and executing specific, transactional programs of change with speed and agility. Change Management focuses on the discipline of developing the comprehensive and effective change strategies to address a client’s specific needs, whether the change program complements an organization transformation or focuses on more transactional change programs. Our focus on behavior change in this area can unlock the means by which leaders in the affected workforces encourage behavior change, increasing the likelihood of success.
Within the MF BZone Change Management solution are the following distinctive services:
Defining the desired future state of the organization or function based on the change program; and designing the change program itself, including specific initiatives in areas such as definition of essential behaviors, communications strategy, learning strategy and the approach to leveraging analytics and measurement tools and methodologies.
Defining the desired behaviors from leadership, individuals and the organization as a whole; and putting in place a behavior measurement and tracking capability.
Stakeholder analysis; change impact assessment; change measurement and analytics; communications and stakeholder engagement; training and performance support; and alignment of organization, culture and behaviors.
Using analytics to guide successful change programs. MF Bzone Change Tracking is a patented, analytics-based system—based on years of research and experience with organization change programs—that offers predictive capabilities. This system helps executives set a more successful course for change, monitor progress and take corrective action as needed.