Management Consultancy

The goal of this service is to maximize customer's Return on Investments (ROI) by determining his strategic priorities and optimizing his business processes. MF Bzone consultants, who have an in-depth knowledge of the industry verticale, provide consulting services that help customers with meeting the new challenges faced by an ever changing marketplace. The consulting service proposes the optimum solution after considering the constraints and objectives of the business. Proposals may include enhanced business processes, new application development and selection of a new third party product and/or enhancements / modifications to the existing systems.

Process Assessment and Problem Identification
  1. ➤ Interview project Sponsor and identify key process participants.
  2. ➤ Interview key process participants to identify issues.
  3. ➤ Obtain process metrics and compare with industry/competitor benchmarks.
  4. ➤ Frame problem statement based on deviation from benchmarks.
  5. ➤ Quantify cost of problem.
  6. ➤ Assess time available for resolution.

Solution Options, Recommendation and ROI
  1. ➤ Define statement of objectives.
  2. ➤ Diagram high level business and system flows.
  3. ➤ Gather information about applications and technology utilized within the business process.
  4. ➤ Frame Solution Options.
  5. ➤ If required, gather additional data and metrics to determine the optimal solution.
  6. ➤ Estimate (order of magnitude) price of solution options.
  7. ➤ Perform ROI analysis.
  8. ➤ Identify potential risks.

Solution Proposal: Initial scope and cost estimate
  1. ➤ Prepare draft solution proposal.
  2. ➤ Present solution to project sponsor/stakeholders.
  3. ➤ Incorporate feedback and finalize proposal.

    Our team of global experts, MF Bzone brings depth of experience in the following areas
  • Customer insights and segmentation:   We help clients understand customer needs and behaviors using our Both Brain approach and develop actionable segmentation from the resulting insights. We help clients define the target customer or "sweet spot"—the area of distinct advantage over competitors—to inform business decisions and investment allocation.
  • Product and category management:  We help firms break down barriers to innovation and improve ongoing customer-led product development so their value proposition is differentiated and meets customer needs.
  • Pricing:  We help resolve the pricing paradox—pricing is almost always the #1 profit lever, yet it remains under-developed in most companies—by building long-term pricing capabilities and capitalizing on in-year-revenue opportunities.
  • Sales and channel effectiveness:  We help companies identify quick, targeted, customized solutions as well as strategic and operational improvements to boost underperforming sales organizations.
  • Marketing and brand strategy:  We help companies align marketing and brand strategy with overarching business objectives; ensure marketing investments are generating highest returns and reinforcing the brand positioning; and build a loyal customer base through branding that cultivates a strong, trusted image.
  • Customer experience:   We work with companies to develop a series of positive interactions with the customer to earn their advocacy and inform consistent delivery of experiences to drive top-line growth.
  • Loyalty:   We help companies nurture promoters—loyal customers who are more profitable, and who are active proponents of your business in good times and bad.