Business Process outsourcing (BPO) Services
MF Bzone Group of Companies provides a wide range of back office processing services that support day to day information processing needs in a manner that supplements and integrates with the client's processes.BPO services which MF Bzone offer helps their clients to achieve higher profitability and increased market share by enabling them to focus on their core competencies that impact the top and bottom line.
We work in partnership with our clients to drive substantial, long-term cost reductions and performance improvements through BPO. By optimizing business processes, controlling costs more effectively and helping clients make the most of technology innovations, we are enabling organizations to do more for their customers.
We focus on building highly effective business relationships. We construct and evolve partnerships to meet our client's long term needs and tailor solutions for each client's unique requirements.
➤ Customer acquisition
➤ Customer induction
➤ Customer Care
➤ Email support
➤ Technical support / enquiry
➤ Chat Care/Live Chat
➤ Customer Retention & Renewals
Back Office Services
➤ Application processing
➤ Data entry services
➤ Document review
➤ Product warranty management
MF Bzone approach is to provide business process outsourcing towards assisting your organization in adapting to the rapidly changing customer outlook, advanced technology and evolving business processes.
MF Bzone Business Process Outsourcing services are layered with Business Intelligence tools and reporting systems for evaluating all metrics of an outsourcing endeavour from customer experience to resource utilization.
We realize that maximizing effectiveness and efficiency of our customer facing staff is critical to your success. Our BPO workforce management strategies address this need through specialized tailor-made call centre training for customer experience focus, advanced workforce management tools and dynamic knowledge management systems.
MF Bzone BPO services target adding value to your business by extending beyond cost reduction into increased customer satisfaction, revenue and customer retention benefits.
➤ Flexible Business partnership models
➤ Experienced staff
➤ Value for money
➤ Time Management.