Frequently Asked Questions
How do I initiate a project or obtain additional information?
The process starts by
contacting us so that
you can discuss your needs with a project coordinator. After this initial
discussion, the coordinator will then assign a consultant (or team of consultants)
to further define the scope. The assigned consultant will then follow up
with you to get any additional technical details he/she may need in order
to understand the project and estimate the effort required. Once we have
a good understanding of the project and your needs, MF Bzone will provide you
with a formal proposal detailing estimated time and costs, project scope
and a preliminary schedule. Once you have reviewed and accepted our proposal,
we can begin work on your project.
What is the fee for your service?
Depending on the project and/or task, MF Bzone charges a consulting fee on an hourly, daily or per project basis.
For smaller analysis projects done at our
facilities, the cost is based on the actual hours spent on the
project. The project proposal will include an estimate of the
maximum hours for budgeting purposes. MF Bzone will then bill only
the time actually spent on the project.
If a project requires a visit to your facility, MF Bzone usually applies a daily fee. For any project requiring travel, MF Bzone will also bill for the actual costs incurred for related travel expenses.
In some long-term projects, MF Bzone may utilize a fixed project fee.
How quickly can I initiate a project?
This depends on the project and the expertise required. In general and for most standard requests, we can have a consultant assigned to your project immediately. Requests that require a specific consultant or a fairly specialized skill set may have to be aligned with the specific consultant’s schedule
I just need someone to look over my work (or do a quick analysis for me). Do you provide that?
Absolutely. In most cases, we can do this on the same day. You can e-mail your data set and/or analysis and we can get back to you with an estimate of the time and cost required to accomplish the task. Smaller projects such as this can be charged to a credit card and will be delivered to you electronically as soon as they are completed.
What are my responsibilities?
This depends on the project. Many projects will have milestones that are dependent on both you and MF Bzone. Whenever possible, the project proposal will include a reference to the type of cooperation that will be required in order to successfully complete the project (such as a single point of contact within the organization, timely response to requests for information or decisions, and so on). In general, our project scheduling involves time to complete each task once other milestones have been completed. If decisions or delays on your part cause milestones to be missed, the project schedule may need to be adjusted to reflect that.
If I use your services, can you assure me that I will get the answer that I want?
We can assure you that our services and our deliverables will be complete and thorough. We cannot provide you with assurances that any analysis will yield results that coincide with your expectations.
What benefits can you guarantee?
All projects we take up carry the following guarantees:
Confidentiality guarantee: All client details will be kept confidential
Price guarantee: Minimum 60% cost-saving over on-site development
Results guarantee: Progress-linked payments weighted toward the end
What industries do you specialize in?
We’ve worked with a wide range of companies throughout the San Francisco Bay Area. The industries we’ve worked include (but certainly aren’t limited to:)
DATA ENTRY SERVICES
CUSTOMER RELATIONSHIP MANAGEMENT
BUSINESS PROCESS MANAGEMENT (BPM)
Advertising, Branding & Marketing
And so much more!